Refund & Return Policy
Thank you for shopping with Newborn Nursery Furniture! Our goal is to make your purchasing experience as simple as possible.
All purchases made with Newborn Nursery Furniture may be returned for any reason within 30 days of the date of delivery (return period). Newborn Nursery Furniture customer service must be contacted within the said return period to obtain a Return Merchandise Authorization (RMA) number. There are no additional costs or fees associated with an RMA. However, in some cases (discussed below) restocking fee and shipping may be at the customer’s expense.
If a product is not delivered or arrives in a damaged or otherwise defective state, please notify us within five (5) days of the product delivery to submit a claim for an RMA. We may require pictures or videos of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. All refunds will be issued only to the original payment method that you used when placing your order. If a replacement unit or replacement parts are requested, please note that the fulfilment time frame is based on replacement product location and availability, and if the original unit and/or parts are out of stock, alternatives such as a comparable product or partial or full refund may be offered at Newborn Nursery Furniture’s sole discretion.
If the reason for a return is “change of mind” (buyer’s remorse, cancelled orders that shipped before cancelling, ordered the wrong color/size/type, etc.), you agree to return the unopened product in its original packaging and condition. You agree to be responsible for the shipping (two ways) and handling charges. An additional restocking fee of 25% of the product price will be applied for every return.
In some exceptional cases, Newborn Nursery Furniture may not require physical return of the item if the return shipping cost would be excessive. In these rare cases, the customer may dispose of the product in the safest, most convenient and most environmentally-friendly manner of their choice: locally certified waste management or recycling services, donation, re-gifting, etc. Please allow 5-7 business days for the refund to be issued once physical return has been waived, we have verified the item has been returned to warehouse, and/or we have verified with the return shipping carrier the product is being returned.
1. DELIVERY AND REFUSAL
You agree to carefully inspect the product and its packaging the moment you receive it (“Delivery Date”). If you notice any damage, defects issues, you agree to make note of it when signing for delivery. If you refuse delivery, you agree to be responsible for all charges associated with shipping and handling. Once the Product is returned to our warehouse, we can refund the original purchase price, less shipping and handling charges for both delivery and return. Please allow 5-7 business days to return the funds to your account.
2. RETURN PROCESS
If we have approved your request to return, we will send you a return shipping label and instructions to the email you provided to us on how and where to send your package. You agree to return the Product to us in the original factory condition, with all its original packaging materials, warranty cards, manuals, and accessories. To start a return, please email us at help@newbornurseryfurniture.com.
3. CANCELLATION POLICY
You may cancel your order within one business day (excluding Weekends and Holidays) if the order hasn’t been processed and shipped. And we will charge $20 administration fee for each cancellation. If the product that you ordered has shipped and you cancel, we will attempt to have the carrier return to shipper. If it is not successful, we will need you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to shipper, your refund will be processed within 3 business days. Please note: you are subject to all the shipping charges due to refusal.
4. EXCHANGES
We DO NOT accept product exchanges for ‘change of mind’ as of this writing. The fastest way to get the product that you want is to return the product that you purchased, and once the return is accepted, make a separate purchase for a new product.
5. CONTACT US
If you have any concerns or questions about the Refund Policy, please contact us at Serina Gift Shop LLC, doing business as “Newborn Nursery Furniture” help@newbornurseryfurniture.com, 937 Paoli Pike #1020, West Goshen, PA 19380 United States, (484) 364 – 3033.
Effective Date: Oct 17, 2023
